Responsible Gambling at Winbox

At Winbox, gambling should always be entertainment — never a way to make money, escape stress, or chase losses. This page explains the tools, signs, and support available to help you stay in control.

Our Commitment

We are committed to providing a safe gaming environment. That means:

Strict 18+ age verification through KYC
Tools to help you set and stick to your own limits
Self-exclusion options when you need a break
Staff trained to recognise and respond to signs of problem gambling
Partnerships with independent support organisations

Tools You Can Use

You can manage your play through your Winbox account settings or by contacting our support team.

Deposit limits — Set daily, weekly, or monthly caps on how much you can deposit. Limit decreases take effect immediately; increases have a 24-hour cooling-off period.

Session time limits — Set a maximum time per gaming session. You'll receive a reminder when you reach your limit.

Reality checks — Receive in-app notifications every 30, 60, or 120 minutes showing your time and net wins/losses for the session.

Self-exclusion — Temporarily block your account for 24 hours, 7 days, 30 days, or 6 months. During self-exclusion you cannot log in, deposit, or play.

Permanent account closure — If you need to stop completely, contact support and we'll close your account permanently. Permanent closures cannot be reversed.

Signs Gambling May Be Becoming a Problem

Honest questions to ask yourself:

Are you spending more on gambling than you can afford to lose?
Are you chasing losses by betting bigger to recover?
Are you gambling to escape problems or low mood?
Are you hiding gambling from family or friends?
Are you borrowing money to gamble?
Has gambling started to affect your work, relationships, or sleep?

If you answered yes to one or more of these, it may be time to reach out for support.

Where to Get Help

If you or someone you know needs help with gambling problems, contact:

Befrienders Malaysia — 03-7627 2929 (24-hour confidential emotional support)
Talian Kasih — 15999 (Ministry of Women, Family and Community Development helpline)
MIASA (Malaysian Mental Health Association) — 03-2780 6803
Gamblers Anonymous Malaysia — gamblersanonymous.org.my
Your GP or local mental health professional

For account-specific help (setting limits, self-exclusion, account closure), contact us directly: